It might take a bit longer, but its nothing compared to the time that a broken relationship can take to fix! Also, it makes sure that the other person feels heard. Try to stay calm and take the time to really understand them by using active listening. A recipe for misunderstandings and making things worse! If the conversation is difficult the natural tendency is to want to get it over as soon as possible. Listen to their explanation and ask questions where you’re not clear. You want whoever you are having the conversation with to understand where you’re coming from while also allowing them time to process the information. Managing your emotions is also a key skill for interviews! View our 50 Tips For A Great Interview here! Stand firm on your reasons for the conversation but keep it fact-based without allowing personal feelings to get involved. The line between passive communication and aggressive communication means balancing your feelings. If you can’t back up your assertion, it can come across as a personal attack or aggressive communication. You can’t tell somebody they aren’t performing to a good standard without explaining why and also providing concrete examples so that they don’t view this as your opinion. People actually appreciate direct feedback without dancing around the actual subject matter.Īssertively explaining the problem and allowing them to address it with an agreed action plan often leads to a very positive outcome. ![]() They probably will not receive it well and won’t be prepared for their own response which is likely to be very emotional. Here we explore some tips on how to prepare for and have a difficult conversation in relation to poor performance or badly executed tasks.īe careful not to ambush somebody with negative information on the spot. It is one thing to know the effects of having/not having a difficult conversation with an employee, but it is another to know how to handle one.Īn assertive management style is essential to deal with these sorts of conversations. How to Deal with a Difficult Conversation – 3 Top Tips ![]() If it is not something you are used to doing, you may need to learn the art of assertive communication so you can drive yourself and the business forward. Looking for a comprehsive covering to become assertive? View our assertiveness training courses, we offer a flexible package tailored to your needs! It is important for you to maintain a positive work environment and ensure that these types of issues are dealt with as soon as possible. ![]() There will be any number of reasons that a difficult conversation might be required from poor employee performance to conflict resolution.Īs a line manager, it is your job to learn to be assertive and deal with these kinds of conversations upfront and with confidence. Sometimes at the receiving end, but as you progress to management it’s more likely that you will be the one instigating a difficult conversation. At various points in your career, you’ll find yourself having to have a difficult conversation with somebody.
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